General Website terms
The https://pawspassport.com website and any other affiliated platform (including smartphone app) that we may introduce from time to time (Paws Passport Platform) is owned and operated by Paws Passport Limited trading as Paws Passport (we, us or our).
These Terms and Conditions set out the terms governing your use of the Paws Passport Platform. Please read these Terms and Conditions carefully before accessing or using the Paws Passport Platform. By using the Paws Passport Platform, you are deemed to have read, and agree to be bound by, these Terms and Conditions.
Right to Use Paws Passport Platform
You must be at least 18 years old to access, browse and use the Paws Passport Platform.
We reserve the right to alter, suspend or remove the Paws Passport Platform (either temporarily or permanently) at any time and to deny you access to the Paws Passport Platform for any reason and without giving you prior notice.
- ensure that all information you provide to us is current, complete, accurate and is provided in a timely manner;
- not use, or encourage, promote, facilitate, or instruct any other person to use, the Paws Passport Platform for any purpose or in any manner that is or would reasonably be considered to be illegal, harmful, or offensive;
- not use any data mining, robots or similar data gathering or extraction methods; and
- not modify, interfere with or damage the Paws Passport Platform or any software or hardware underlying or connected to it in any way.
We accept no responsibility for the performance or continued availability of the Paws Passport Platform, or for any corruption or loss of data or information held by us.
Accuracy of Information
While we do our best to ensure that the information on the Paws Passport Platform is accurate and up-to-date, errors and omissions may occur from time to time. We do not accept any liability for any loss or damage which may directly or indirectly result from your use of or reliance on any advice, opinion, information, representation or omission contained on the Paws Passport Platform.
All intellectual property rights in the Paws Passport Platform (including, without limitation, any trade marks, text, graphics, logos and copyright works) are owned by or licensed to us. You are prohibited from copying, storing, distributing or reproducing any part of the Paws Passport Platform without obtaining our prior written approval.
The Paws Passport Platform and all contents of the Paws Passport Platform are provided on an “as is” basis. To the maximum extent permitted by law, all warranties and representations (whether express, implied or statutory) are excluded including (without limitation) relating to suitability and/or fitness for purpose and the accuracy and/or completeness of information provided on the Paws Passport Platform.
You acknowledge that your use of the Paws Passport Platform is at your sole risk. We do not accept responsibility for any interference or damage to your computer system which may arise in connection with your accessing or use of the Paws Passport Platform.
To the maximum extent permitted by law, we exclude all liability for any damages, losses, expenses or costs, or indirect losses or consequential damages of any kind, suffered or incurred by you or any third party in connection with your access to or use of the Paws Passport Platform or the information provided in or accessed through the Paws Passport Platform.
You shall indemnify us for any claim, proceeding, loss, damage, liability, cost (including legal costs on a full indemnity basis) or expense incurred by us arising from any breach by you of your obligations under these Terms and Conditions or your access to or use of the Paws Passport Platform.
You consent to receiving communication from us electronically and you agree that all agreements, notices and disclosures satisfy any legal requirement that such communication be in writing. For the purposes of the Electronic Transactions Act 2002, you agree to be bound by any agreement reached through electronic means.
The Paws Passport Platform may contain links to third party websites. Links to third party websites are provided to you for convenience only. We accept no responsibility or liability in relation to any content or security of any other website or resource, and you acknowledge that you access them at your own risk.
You must not create a hyperlink to the Paws Passport Platform without obtaining our prior written consent. If you wish to link to the Paws Passport Platform or make use of its content, please send a request to email@example.com.
We may update or modify these Terms and Conditions at any time without giving you prior notice. Your use of the Paws Passport Platform following any such amendment constitutes your agreement to follow and be bound by the Terms and Conditions as amendment.
If any provision of these Terms and Conditions is held by a court to be unlawful, invalid or unenforceable for any reason, such provision shall be severed and shall not affect the enforceability of any other provision of these terms and conditions.
These Terms and Conditions are governed by and construed in accordance with the laws of New Zealand, and you submit to the exclusive jurisdiction of the New Zealand courts for any matter or dispute arising in relation to these Terms and Conditions.
Paws Passport Limited trading as Paws Passport (we, us or our) is committed to protecting all personal information you provide us in accordance with the requirements of the Privacy Act 2020 (the Act).
This policy does not limit or exclude any of your rights under the Act.
We may change this policy by uploading a revised policy onto the website. The change will apply from the date that we upload the revised policy.
Collection of Personal Information
We collect personal information about you (such as your name, address, telephone number, email address and internet protocol (IP) address) through your use of the Paws Passport Platform, including when you register on the Paws Passport Platform or through any communications you have with us.
We may also collect information about how you access and use the Paws Passport Platform to improve the Paws Passport Platform and monitor traffic.
Use and Disclosure of Personal Information
We may use your personal information:
- to verify your identity;
- to provide you with products and services;
- to send you information about products, services and promotions that may be of interest to you;
- to administer your account;
- to monitor activity on the Paws Passport Platform;
- to protect the security and integrity of the Paws Passport Platform and our business;
- to enforce or apply our terms and conditions;
- to bill you and to collect money that you owe us, including authorising and processing credit card transactions;
- to communicate with you in relation to the Paws Passport Platform and our products and services; and
- for any other use that you authorise.
We may provide your personal information:
- to our related companies;
- to any debt collection agencies;
- to recover any money you owe to us and to exercise any rights we may have against you;
- to any payment processing organisations;
- to any parties that supports our services and products, including any person that hosts or maintains any underlying IT system or data centre that we consider necessary in providing you access to the Paws Passport Platform;
- to any person that can require us to supply your personal information (e.g. regulatory authority);
- where such disclosure is required or permitted by law under the Act or otherwise; and
- to any person authorised by you.
We will not sell or rent your personal information to third parties, unless you authorise us to do so.
Personal information will be retained only for as long as is necessary to fulfil the purposes for which the information was collected (including any time that we are required by law to retain such information).
We will take reasonable steps to keep your personal information safe from loss, unauthorised activity, or other misuse.
Storage of Personal Information
Any personal information you provide to us will be collected and stored by us on the Paws Passport cloud server in data centres located in New Zealand and/or Australia.
Access and Correction
You are entitled to access and correct your information at any time by contacting us or viewing your details on your account page.
You are responsible for all actions taken with your user name, email address and password. Please do not disclose these details to any third party. If you choose to share your user name, email address or password or any other information with a third party, then you are responsible for all actions taken with this information.
It is important for you to protect against unauthorised access to your password and to your computer. You should ensure that you logout when you have finished visiting the Paws Passport Platform.
We may set and access cookies on your computer. Cookies are text files that identify your computer to our server, so that when you visit the Paws Passport Platform again, the cookie will identify your computer to our web server. This allows us to improve the speed and reliability of the Paws Passport Platform and provide you with a better service. You can disable cookies by changing your Internet browser settings. However, if you do not enable cookies, the Paws Passport Platform may not function as intended.
If you are registered on the Paws Passport Platform, you may receive emails from us regarding products, services and promotions that may be of interest to you. You can opt out of these emails at any time.
We will take all reasonable steps to keep your personal information secure and prevent unauthorised access or disclosure. However, we cannot prevent, and are not responsible for, interception or “hacking” of information transmitted through the Paws Passport Platform by unauthorised third parties. Accordingly, any information you provide us is transmitted at your own risk.
Links to External Websites
The Paws Passport Platform may contain links to external websites. We recommend that you check the privacy policies of websites you choose to link to from the Paws Passport Platform so that you can understand how those websites collect, use and share information. We are not responsible for the privacy policies or other content on websites linked from the Paws Passport Platform.
We may collect statistics about your use of the Paws Passport Platform to improve the Paws Passport Platform and monitor traffic. Such collection does not identify individual users and does not result in personal information being collected or stored about you.
What is covered by these terms
If you have any queries about your subscription please visit the help pages.
Copyright in the content is owned by Paws Passport Limited or its licensors. No content may be reproduced, published or transmitted in any manner without the prior written consent of Paws Passport Limited.
All Paws Passport Subscriptions and content provided are for personal use and cannot be used for any commercial purpose. You may not on-sell subscriptions or content to any third party.
Auto-renewal and cancellation
Paws Passport Subscriptions automatically renew at the end of the applicable subscription period for additional periods of the same length, and will continue to renew until cancelled or terminated. You can notify cancellation of your subscription (to be effective at the end of the then current subscription period) at any time by visiting Pawspassport.com and clicking on “My Profile”. You must cancel your subscription before it renews to avoid paying for future subscription periods. This means, when you cancel, you cancel only future charges for the subscription and you will not receive a refund for the then current subscription period. Access to content via your Paws Passport Subscription will also continue until the end of the then current subscription period. Subscriptions cannot be put on hold.
Paws Passport may offer different subscription packages and special promotions. We reserve the right to change and/or terminate any offered subscriptions or promotions at any time. The price and any specific terms relating to your subscription will be confirmed to you when you subscribe. You can also find the specific details relating to your subscription, including the price and date of your next scheduled payment, by visiting “My Profile”. The price is in NZ dollars and includes GST. International subscriptions do not attract GST.
Paws Passport Subscriptions are pre-paid. We will deduct the subscription fee at the time you subscribe (or if you have signed-up for a free-trial, at the end of the free trial period) using the credit card details you have provided, and then automatically at the beginning of each subscription period until your subscription is cancelled or terminated. The subscription fee and subscription periods will be described in the subscription offer, and you can check these by clicking on “My Profile”. It is your responsibility to provide valid credit card details and an email address and ensure those are kept up to date at all times. If we are unable to contact you or take payment for a subscription we will retry for a maximum period of [21 days], after which time your subscription will be cancelled. We reserve the right to change the timing of our billing, particularly if your method of payment fails at any time.
Changes to pricing
We can change the price of any Paws Passport Subscription packages and the amount that you pay (to be effective at the start of the next subscription period) at any time as long as we notify you. Once we notify you of a change in the price, you will have the opportunity to cancel your subscription (to be effective at the end of the then current subscription period). If you don’t cancel, you will be charged the new price at the beginning of the next subscription period.
New Digital Subscriber special offers
From time to time, we may make special offers on Paws Passport Subscription packages that are available to new subscribers only. To be eligible as a new subscriber you must not have an existing subscription to Pawspassport.com in the previous 12 months. If you sign-up for one of these special offers, we will tell you the special terms relating to that offer at the time you sign-up. These are one-time offers and you will not be able to cancel and then re-subscribe at the promotional price. We can amend or withdraw these special offers at any time.
Personal Information and Communication
You agree that any errors made in providing your contact information and order details are your responsibility.
Communication and notices
You can manage these communications at any time by visiting “My Profile”. We can communicate with you and give you notice in writing to the most recent email on your account. You can communicate and give us notice by emailing us or by writing to us at firstname.lastname@example.org.
Changes by you: You can cancel your Paws Passport Subscription as set out above, update your credit card, or change your information by visiting “My Profile”.
Changes by us: We can make changes to these terms at any time by providing at least 14 days’ notice to you. We can make changes to the content, inclusions, features and structure of any Paws Passport Subscription package at any time. We can change the pricing as set out above, terminate or suspend your subscription at any time and for any reason (including if you fail to pay the subscription fee, if we suffer technical difficulties, or for security reasons). Your subscription will receive a pro-rata refund or credit (at our discretion) of any subscription fees paid in advance unless we have terminated your subscription because you have breached these terms.
General Terms Disclaimer of Liability: To the extent permitted by law, we are not liable to you for any loss or damage incurred by you in connection with your subscription, whether direct, consequential, special, indirect or other loss or damage. Our maximum liability to you is limited to the value of subscription fees paid by you within the previous 3 months.
Law: Subscriptions are provided in New Zealand and the laws of New Zealand apply. We can make changes to these terms at any time by providing at least 14 days’ notice to you.
Date: 6 April 2021